Frequently Asked Questions


Frequently Asked Questions


We tried to think of the most frequently asked questions received from our customers. These are accessible below. If you have any further questions then please get in touch!

Yes, everything is baked in the Scottish Highlands, either in our home village of Aberlour, or 16 miles away in a small town called Elgin.

All products should be stored out of direct light in a dry, odor free location. Chocolate products should be kept between 55° to 65° F.

The shelf life by product category is as follows: Shortbread and Scottish Cookies 17 months; Gluten Free Cartons 15 months; Mini Bags 14 months; Catering/Portion Packs 14 months; Oat Crackers 12 months; Chocolate Coated Shortbread 12 months; Fruit Cakes 12 months; Mince Pies and Ecclefechan Tarts 5 months; Puddings 2 years

All products are Kosher OUD except Mincemeat Tarts, Plum Puddings and Cakes.

The nut allergy phrase is printed on the pack as a precaution. Since some nut free shortbreads are baked on the same production lines as shortbread containing nuts, despite cleaning and safety precautions, there is still a rare possibility that nut fragments could enter the product. However, you can be assured we do not use peanuts or their derivatives in any of our products.

Walkers' shortbread, Scottish cookies and oat crackers trans fats per serving are generally zero for each of our products as stated on each product's nutritional statement. However, low levels of trans fats naturally occur in the milk of ruminant animals such as cows and sheep. Since our authentic, high quality shortbread is made with real butter, it has these naturally occurring trans fats. They are not considered harmful as fats formed during artificial hydrogenation. Also, note that Walkers products do not contain any hydrogenated vegetable oils.

No, none at all.

Sodium Diphosphate is a raising agent and is present in baking powder. It is also known as Acid Sodium Pyrophosphate.

Please contact Customer Service at 800-521-0141 or cs@walkersshortbread.com

Please call us at 800-521-0141 to place your order. Our customer service representatives will be happy to assist you.

Click "Register / LogIn" on the top of the website and then enter the requested information to Register. You can update your account information at any time by signing into your account with your username and password and going to My Account.

Becoming a registered shopper offers you a growing number of personalized benefits to make shopping with us faster and easier. These are free services, which include the following benefits: Easier Shopping, Faster Checkout; Online Order Tracking; Online Address Book to store frequently used addresses; Order History

Sign in and click on My Account at the top of the screen. Click the Edit button on top of the box titled ‘My Addresses. You can easily add a new address here as well as edit or delete a saved address.

After you place your order on the website, you will see a Confirmation page showing your order number. Additionally, you will receive an email notification confirming your order. Please note: If your email address was not entered correctly you will not receive the email confirmation. If you wish to double check on your order, please call Customer Service at 800-521-0141.

If your order is not in transit for delivery, we can easily cancel it. To do so, please contact our customer service department immediately at 1-800-521-0141. If your order has already been sent out for delivery we will be unable to cancel it.

We will be happy to change the delivery address as long as your order is not already in transit for delivery. To request a change to your order's delivery address, please contact us at 800-521-0141 or email us at cs@walkersshortbread.com.

We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology making it impossible for anyone to access your private billing information. You will notice the lock icon at the top left of the browser which is an indicator that your browser is in secure mode.

Sorry to hear that! Please call customer service at 800-521-0141 or email us at cs@walkersshortbread.com.

To request your password emailed to you, click ‘Register / Log In’ at the top right of the home page. Click on the link titled "Lost Your Password or Logging into the New Website for the First Time?’. Enter your email address and click ‘Reset Password’. We will send an email for you to reset your password. Please note that we were unable to bring over saved passwords from the previous email so all existing customers are required to create a new password in this way.

Please contact Customer Service at 1-800-521-0141 or cs@walkersshortbread.com.

Please contact Customer Service at 1-800-521-0141 or cs@walkersshortbread.com.

We accept Visa, MasterCard, Discover and American Express. We also accept payment through PayPal.

Walkers Shortbread does not share customer information with third parties under any circumstances.