GENERAL TERMS AND CONDITIONS

This site is owned and operated by Walkers Shortbread Inc. ("Walkers Shortbread", "we" or "us"). Registered office: Walkers Shortbread Inc., 170 Commerce Drive, Hauppauge, NY 11788. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at cs@walkersshortbread.com or call us at 800-521-0141.

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to Walkers Shortbread. Any use of this website or its contents, including copying, publishing or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Walkers Shortbread. You may not modify, distribute, publish, reproduce or re-post something on this website for any purpose.

ACCURACY OF CONTENT

Walkers Shortbread has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. To the extent permitted by applicable law, Walkers Shortbread disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Walkers Shortbread shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Every care has been taken to ensure that all prices and descriptions in our catalogue are correct.  In the case of error you will be given the opportunity to cancel your order.  We apologize if this is the case. 

DAMAGE TO YOUR COMPUTER

Walkers Shortbread makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer and software. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it.

Walkers Shortbread shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

PASSWORD/ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Walkers Shortbread shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.

SHIPPING AND DELIVERY

Ground Shipping Orders placed by 11:59 pm EST shall be processed the following business day.  All 2 Day orders placed by 11: 59 PM EST shall be processed the following business day and delivered in 2 business days. By delivering your order to the address you specify when making the order then we have discharged our obligations to deliver the order to you. Please note we cannot make deliveries on Saturdays or Sundays.

Where possible we would advise taking delivery at a business premises where someone will be available throughout working hours, it is also possible to send goods to a neighbor. Packages are shipped to 'Ship To" address provided only.

We cannot accept responsibility for addresses provided incorrectly.

Please note it is a requirement of the delivery company that we must have the telephone number at the delivery address.

Unless you are contacted by our Customer Service Representative, your order will ship within 1-2 business days and could be delivered any time up until 8 pm. We cannot make deliveries on Saturdays or Sundays.

SHIPPING CHARGES

Delivery charges are determined by the rates UPS charges Walkers Shortbread and are calculated by the shipping weight and destination of the shipping address.  Please note delivery is to the 50 US states only.   Unfortunately, we are unable to ship to international locations. 

COMPLAINTS AND REFUNDS PROCEDURE

It is your responsibility to check your order carefully immediately on receipt of goods. In the unlikely event of goods being unsatisfactory, damaged or incomplete you should accept delivery, notify us in writing by email within 5 working days specifying details of why you consider the goods are unsatisfactory, damaged or incomplete.

If we agree that the goods are unsatisfactory, damaged or incomplete then we shall (at our entire discretion) either send you a replacement order or shall refund you the value of the order to the extent we agree the goods are unsatisfactory, damaged or incomplete. We shall not be liable for any loss you suffer as a result of the goods being unsatisfactory, damaged or incomplete.

ACKNOWLEDGMENT AND ACCEPTANCE OF YOUR ORDER

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon shipping of the product(s) ordered.

SUBSCRIPTIONS (AUTOMATIC RE-ORDERS)

With Subscriptions, you always receive a 5% discount.  Subscriptions are available in monthly intervals from one-month to three-months.  Please note normal shipping charges will apply.  You select the frequency with which you want to receive new orders, and we will automatically send your subscriptions the first of the month according to your desired monthly frequency.

You can change your subscription schedule online at any time.  Use the View Subscriptions page in Your Account at any time to change the quantity and/or frequency of your subscription, as well as the billing address, shipping address or payment method.  Changes will take place immediately and will be applied to all unshipped orders associated with your subscription.

You will be charged for each order only when the order is shipped.  The amount charged each time will reflect the price of the item on the day the order is processed less the 5% Subscription discount.  Therefore, if the price of the item increases or decreases, the amount you are charged may also increase or decrease.  You pay only for orders that have shipped. 

A credit card and registered account is required for all Subscriptions.

There are no commitments and you can cancel your subscription anytime online.  Use the View Subscription page, which can be found in Your Account.  Before we send your next order, we will send you an email letting you know your order will be processed soon, giving you time to make updates to your subscription as necessary.

NUTS

All products are produced in nut environments and could possibly be contaminated with nuts.

WEB PROMOTIONS

Offers are open to US residents only. Please note that offers remain valid only as long as they are promoted on this website.

GIFT MESSAGE SERVICE

The Gift Message Service is for your own personal and non-commercial use. You agree that any messages posted by you on the Gift Message Service or sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable. You also agree that you will not impersonate any person, including but not limited to any of our employees or customers. You are entirely responsible for any text or other material which you send on this message system and Walkers Shortbread accepts no liability for any such content. We do not pre-screen messages, but may monitor content from time to time. We have the right to refuse to send or display messages and terminate access to the Gift Message Service at any time and without liability to you.

EXCLUSIONS OF LIABILITY

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Walkers Shortbread or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with United States Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

The aggregate liability of Walkers Shortbread shall be limited to the amount of the order from which the liability arises.

OTHER LEGAL NOTICES

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

CHANGES TO LEGAL NOTICES

We reserve the right to change these terms & conditions from time to time and you should re-read them each time you use this website.

LAW, JURISDICTION AND LANGUAGE

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with United States Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Suffolk County, New York. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.