Walker’s Shortbread will be happy to replace or refund any item(s) in the unlikely event the goods are received damaged or you are simply unsatisfied. To make sure that you are satisfied with the product(s) you receive please carefully review your order immediately upon receipt. Contact us in writing by email to cs@walkersshortbread.com within 5 working days of the receipt of your order specifying the details of your dissatisfaction. At our discretion, we will either send you replacement product or refund you the value of the goods deemed unsatisfactory or damaged.
Walker’s Shortbread is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package. If your order is returned to us because of an incorrect address provided by you, you will not be refunded for the cost of shipping. If you wish us to reship a fresh order, you will be charged 50% of the gift cost plus the full cost of Shipping.
For more information, please contact our Customer Service Representatives
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