Shipping information

Walkers Shortbread Inc. uses its preferred carrier UPS to ship packages to you.  Shipping rates billed to you are based on the rates charged by UPS.  

Shipping Methods and Estimated Time in Transit

UPS Ground Shipping

All orders placed by 11:59 pm EST shall be processed the following business day.  Standard ground shipping delivery dates are estimated, depending on the day of the week the order has been processed and other factors which may be out of Walkers' control.  You may expect your package to be delivered using the following guidelines:

  • NY Tri-State Area: 1-2 business days
  • East/South:  2-3 business days
  • Midwest: 3-4 business days
  • West coast: 5-6 business days
  • Alaska/Hawaii delivery:  5-6 business days

UPS 2nd Day Delivery

All orders placed by 11:59 pm EST shall be processed the following business day and delivered in 2 business days.

Inclement Weather Conditions

Walkers shall not be responsible for shipping delays due to inclement weather or other factors out of our control.

Alaska and Hawaii

Walkers offers UPS Ground and 2 Day Air delivery to Alaska and Hawaii.  We apologize, orders shipping to Hawaii and Alaska are not eligible for free ground shipping offers including orders over $39 or with a promotion code.

Saturday Delivery

UPS delivers Monday through Friday.  As such, delivery on Saturday or Sunday is not available.

Shipping Information

Walkers Shortbread ships all orders from Long Island, New York (11788) and only to locations within the 50 United States.  We are unable to ship packages to international locations.

All orders must have a street address.  If you wish to ship to APO/FPO military addresses, please contact our Customer Service Representatives at 800-521-0141 or at cs@walkersshortbread.com.  We will make special accommodations for our military personnel.

If you place an order and wish to change a delivery address, please contact our Customer Service Representatives at 800-521-0141 or at cs@walkersshortbread.com.  We will make every effort to accommodate the change.  However, packages which have shipped cannot be changed.

You will receive Free Ground Shipping if your order includes at least $39.00 of merchandise, after all discounts have been applied.  If shipping to multiple addresses, each package must meet this threshold to receive the free ground shipping.  Orders shipping to Hawaii and Alaska are not eligible for free ground shipping.